Category Opinion

How does customer support/service figure into how you see a service/product?

I was reading a post over at The Digital Reader today which came down heavily on Barnes and Noble’s support response to a few of the writer’s issues with their products and services.

I personally have never dealt much with Barnes and Noble’s remote customer support. My experience with Barnes and Noble has been limited to the retail stores and the agents therein. As usual, the merit of each agent’s response to my requests has always been evaluated on the basis of the individual encounters and not on the overall experience of a Barnes and Noble retail store.

Big news in the eBook industry

You may have noticed that there is a lot going on in the eBook industry lately.

For one, back in April, the U.S. Department of Justice filed a suit against Apple and five of the top U.S. publishing houses for what they term “colluding to set eBook prices and sales models”. This was in response to an agreement formed between Apple and those 5 publishers to set eBook prices as per what is known as “the agency model”. This enabled the publishers to set their prices at the level they wanted to set, and dictate to the eBook

Discussing the real issue with the agency model of eBook pricing

There has been a lot of buzz lately with the US Department of Justice probing the agreement between Apple and five top US book publishers as to whether there are anti-trust issues at play.

The history of this situation, is that Apple signed an agreement with Simon & Schuster, Macmillan, Harper Collins, Penguin, and Hachette Books for an “agency style” model which would enable them to set their eBook prices and not leave that to Apple. So long as Apple could get their 30% of the proceeds. Amazon buys books from publishers on a the wholesale model, which

Tablet computers: distraction or enhanced digital reading experience?

I find that attempting to work on my laptop is a challenge to my focusing skills under normal circumstances. Work colleagues are always sending intriguing links that, of course, lead to other links and further discussion and the occasional “oh yes, I saw this other day that I wanted to share … let me find it again” which in turn leads to other tangential distractions. I am the poster child for the digitally distracted.

At the risk of dating myself, I remember when the HP iPaQ was released. I was rabid to get one, and when I did,

Speaking out against Corporate Censorship

UPDATE #2: Paypal has redefined its position and restricts its newest policy update to specific books which contain graphic images portraying bestiality, rape, or incest and they will not take the blanket action of disabling the individual account and withholding funds. More on CNET and The Verge.

UPDATE: It seems as if Paypal is likely to reverse it’s position this week. At least we are all watching and hoping. More at TechCrunch.

Does anyone reading this remember when Amazon.com removed copies of “1984” from their Kindle library and by extension from the “personal” Kindle library