Wow One More®: Secrets to Win Big® from 13 Restaurant Leaders by Arjun Sen - HTML preview

ELEVEN SECRETS TO WIN BIG® NUGGETS FROM THE CONVERSATION WITH LANE CARDWELL

1. Lead Every Team Member Across the Finish Line
2. Seeing the big picture in a business is a lot like using Google Maps, zoom in to see houses and roads but zoom out to see where roads lead to
3. A true leader is like a sparkplug to the engine of team members
4. Three things successful leaders do: They always leave you with more energy, they constantly remind you of what you are capable of doing, They never tell you what to do.
5. Four secrets to hiring future leaders: Clear, honest, transparent communication, Authentic positive attitude, Ability to delegate to others, Somebody I would like to work for.
6. Become the leader who does not ask to be hired by a company, but is asked to join the company
7. As good as any management team is, it is the hourly employees who define a brand
8. Why would I ever hire someone who I would not like to work for and put the team in a situation I would not want to be in?
9. To create a risk-free environment for new ideas, keep your ego in the parking lot
10. Continuous improvement in guest experience comes from knowing where the competitive marketplace is going and moving in that direction
11. If you can't learn in a job, leave immediately. Know that your first job will not be your last job