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A Guide to Security Guard Company Operations by Courtney W. Sparkman - HTML preview

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Copyright © 2017 by OfficerReports, LLC All rights reserved.

Published in the United States by OfficerReports, LLC www.OffcerReports.com Although the author and publisher have made every effort to ensure that the information in this book was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

Contact OfficerReports, LLC by writing to OfficerReports, LLC, c/o

Marketing, 8000 Innovation Park Drive, Building 3000, Baton Rouge, LA 70820 or email at [email protected] Sparkman, Courtney.

A Guide To Security Guard Company Operations - It’s about more than putting a warm body on post – 1st Edition

Cover and illustrations by iPublicidades

Edited by Lacar Musgrove

 

 

 

 

 

 

 

 

 

 

 

Table of contents

INTRODUCTION 5

YOUR OFFICERS ARE THE FACE OF YOUR COMPANY 9

Security Tips to Share With a New Security Guard 10

How To Write A Daily Activity Report That Matters 14

Are Crimes Against Security Officers Penalized Heavily Enough? 19

Developing Supervisors For Your Security Business 23

Don’t Trust Your Security Supervisor— If You Want To Fail 28

 

FOR YOUR COMPANY 34

The Security Guard Business Is Not Law Enforcement: 35

Denial Is A Bad Strategy For Your Security Guard Company 40

It’s Time For Your Annual Security Guard Company Review 44

5 Things You Must Know To Have A Great Security Company 49

15 Signs That Your Company Is In Trouble 53

HUMAN RESOURCES 59

The Dangers of Being An Understaffed Security Company 60

The Basics of Hiring Security Guards: Who, Where, When, and How 65

7 Tips On Conducting A Security Officer Performance Review 71

What You Ought To Know Before You Fire A Security Officer: 75

How SUTA Works and How to Keep Your Security

Guard Billing Rate Low 82

A Strong Sexual Harassment Policy Is Crucial For Your Security Firm: 86

 

CUSTOMER SERVICE 90

Do Customers Know The Value Of Your Security Services? 91

Bridging The Gap Between Security Vendor And Partner 96

Great Customer Service Is Your New Competitive Advantage 100

Your Security Officer Screwed Up…Now What? 104

FIELD OPERATIONS 108

Post Orders, Key to Success or Just Unnecessary Paper? 109

Give Your Guards Post Order Tests Over the Web 112

Security Guard Equipment Choices for Your Company 115

Do You Really Need Security Guard Management Software? 120

Security Guard Management Software: Great For Primes and Subcontractors 125

Resources 131

 

 

 

 

 

 

 

CHAPTER

INTRODUCTION