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The Power of Civility is packed with thought-provoking perspectives on what civility really means, as well as practical solutions for incorporating civility best practices into your work and life. The leading expert on civility in the workplace explains how civility goes beyond the typical "please and thank you" conversations, that respect at work is really about social intelligence, personal standards, accountability, and values. Learn symptoms and causes of incivility as well as best practices and what it means to be committed to choosing civility—whether at home, at work, in your community, or in public—abroad. Discover how civility is its own reward.