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Etiquette is so much more than what fork to use for the salad course or where to put your napkin. In the ever changing modern work environment, basic etiquette can teach you how to deal with almost any situation that comes your way. Etiquette is really about respect and leadership, taking the time to put people at ease, evaluating the needs and intentions of others and thinking before you act. Etiquette builds better relationships, aids in communication, and helps us present ourselves with confidence. 76 pages of good stuff.