A sample report on
Global Patient
Support Programs
Market Analysis
Includes Market Size, Market Segmented by Types and Key Competitors (Data forecasts from 2021 – 2030F) www.insights10.com
This report presents a strategic analysis of the Global Patient Support Program market and a forecast for its development in the medium and long term. It provides a comprehensive overview of the market value, dynamics, segmentation, characteristics, main players, trends and insights, growth and demand drivers, challenges & future outlook, etc. This is one of the most comprehensive reports about the Global Patient Support Program market, and offers unmatched value, accuracy, and expert insights
• Introduction
• Market Overview
• Growth Drivers & Restraints
Table of
• Market Segmentation
• Major Market Share
Contents
• Competitive Landscape
• Pharma Companies Sponsored PSPs
• Healthcare Policies & Regulatory Framework
• Factors Driving Future Growth
• Conclusion
Table of Contents
1. Introduction…………………………………………………………………………………….………………………………..…………..7
1.1 Need for Patient Services
1.2 Patient support programs: What do they offer?
1.3 Various Patient Services
1.3.1 Caregiver Access
1.3.2 Healthcare Financing
1.3.3 Self Care/Compliance
1.4 Strong Desire for Support Services from Pharma Manufacturers
2.1 Market size and forecast
3. Market Growth Drivers and Restraints….………………………………………………………………….…………….…………….17
3.1 Market Growth Drivers
3.1.1 Greater focus on Value and Outcomes
3.1.2 Growth in availability of Health Data
3.1.3 Shift from Reactive to Proactive Consumer 3.1.4 Rise of Personalized Medicine
3.2 Market Restraints
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Table of Contents (continued)
3.2.1 Siloed and Uncoordinated communications 3.2.2 Lack of Data Governance
3.2.3 Challenge of Program Management
3.2.4 Cost Ambiguity
4. Market Segmentation……………………………………………………………….…………………..…………………..………….….24
4.1 By Caregiver Access
4.2 By Healthcare Financing
5. Major Products Market Share………………………..…………………………………………………………………..…………....…28
5.1 Market Analysis, Insights and Forecast - By Revenue
6. Competitive Landscape……………………………………………………..……………………...…………..…................................30
6.1 Major companies for global market
7. Pharma companies sponsored PSP Programs…………………………………………………………...………………..…….......32
7.1 Connect360 (AstraZeneca)
7.2 Amgen Assist 360 (Amgen)
7.3 BMS Access Support (Bristol Myers Squibb) 7.4 Lilly Cares (Eli Lilly)
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Table of Contents (continued)
8. Healthcare Policies and Regulatory Landscape…………………………………………………….……………………..………....37
8.1 Regulatory framework of global patient support program market
9. Factors Driving Future Growth………………………………………………………………………………………………..………....39
9.1 Recent developments in patient support program
10. Strategic Recommendation……………………..…………..………………………………….……………………………………….41
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Global Patient Support Program Market Analysis 1. Introduction
1.1 Need for Patient Services
People experience various difficulties around starting their medications and continuing to take them as prescribed, leading to suboptimal behaviors that result in non-adherence
▪ Medication adherence is one of healthcare’s greatest and most costly challenges
▪ Non-adherence is estimated to cause approximately xx deaths in the US annually, costing the US health care system up to $xx Bn/ year
▪ It is a nuanced and multi-factorial challenge, and patients’ needs while on treatment are highly differentiated More serious the health condition of a patient, the more Many patients want to receive support via phone. However, various digital channels like 8
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1.2 Patient Support Programs: What do they offer?
Patient Support Programs (PSPs)
Patient Access Programs
Patient Adherence Programs
Convenience Programs
Financial
Named Patient
Patient Education
Other Support
Assistance
Loyalty Programs
Programs (NPP)
Programs
Programs
Programs
9
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1.3 Various Patient Services
Caregiver Access
Healthcare Financing
Self Care/ Compliance
Virtual Care/
Benefit Coverage
Patient Education/
Telehealth
(BI/PA/Appeal)
discovery
Remote Monitoring
Medication delivery /
Co-pay assistance
support
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1.3.1 Caregiver Access – (1/2)
Virtual Care/
Platform enabling remote delivery of healthcare services Telehealth
Companies in the space
Remote patient monitoring enables monitoring of patients outside conventional clinical settings Remote Monitoring
thereby increasing access to care and reducing healthcare delivery costs Companies in the space
Companies in the space
11
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1.3.2 Healthcare Financing – (1/3)
Electronic Prior
ePA is the electronic transmission of information between the prescriber, and payer to determine Authorization (ePA)
whether or not the PA is granted
Companies in the space
Real Time Benefits
Providers need visibility into patient benefits to determine patient’s needs. RTBV technologies Verification
integrate this information into provider workflows to improve care planning Companies in the space
Companies in the space
12
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1.3.3 Self Care / Compliance
Tools and platform that enables healthcare professionals and physicians to impart information and Patient Education
knowledge to patients thereby altering their health behaviors and improving health outcomes Companies in the space
Services enabling timely delivery of prescriptions at patients doorstep/ convenient location to Medication Delivery
drive long term adherence through convenience Companies in the space
Companies in the space
13
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1.4 Strong Desire for Support Services from Pharma Manufacturers
Survey of more than 1,000 patients with chronic / complex conditions was conducted to evaluate the patient experience on
therapy: commonly encountered challenges related to access and adherence, support used, preferred, and expectations from
the manufacturer of the medications
xx% of respondents believe that pharma companies xx% respondents needed financial and copay support should offer patient support services
xx% respondents wanted services for frequent xx% of those with complex or chronic conditions say medication reminders
that they would opt in for patient support services xx% people wanted companion to talk to about their xx% of cancer and xx% of lupus patients agreed to medication and emotional concerns while dealing with opting patient support services
disease and treatment
xx% were aware of the patient support services that are xx% said increased communications from a physician currently offered by drug manufacturers, despite its high or nurse would be most beneficial
demand
xx% said calls/visits from a nurse who is an expert in xx% actually reported utilization of pharma-provided the medication the patient is on would be most helpful services
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Global Patient Support Program Market Analysis 2. Overview
2.1 Market Size and Forecast
Global Patient Support Program Market Size $Bn Key Analysis
Patients believe pharmaceutical companies have a xx% responsibility
Patients are aware of the services that pharmaceutical xx% companies
xx% Pharma companies are raising their investment in 5.1
xx% Healthcare professionals are very aware of Patients believe that pharma companies should be xx% working more closely with
2021
2022F
2023F
2024F
2025F
2026F
2027F
2028F
2029F
2030F
16
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Global Patient Support Program Market Analysis 3. Growth Drivers & Restraints
Market growth drivers and restraints
Greater Focus on Value
Growth in Availability of
Shift from Reactive
s
Rise of Personalized
and Outcomes
Health Data
to Proactive Consumer
er
Medicine
iv
Dr
act
t
ke
Imp
Mar
aints
t
str
Ret
Impac
Siloed and Uncoordinated
Lack of Data Governance
ke
Challenge of Program
Cost Ambiguity
communications
Measurement
Mar
18
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3.1 Market growth drivers
3.1.1 Greater Focus on Value and Outcomes
▪
Life sciences organizations are under pressure to justify their pricing and to demonstrate that their drugs can improve treatment outcomes
19
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3.1 Market growth drivers (continued)
3.1.2 Growth in Availability of Health Data
▪
Sources like electronic medical records, claims and billing information, big data from wearables or social media helps companies understand the quality, efficiency and safety of their treatments 20
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3.1 Market growth drivers (continued)
3.1.3 Shift from Reactive to Proactive Consumer
▪
Patients today take a more active role in managing their own health 21
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3.1 Market growth drivers (continued)
3.1.4 Rise of Personalized Medicine
▪
With growth of specialty drugs and personalized therapies, demand for individualized treatments is increasing 22
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3.2 Market restraints
3.2.1 Siloed and Uncoordinated
3.2.2 Lack of Data Governance
communications
▪
Patient services programs typically are executed
▪
Patient services data is often unstructured and by multiple departments for multiple brands
lacking when it comes to data governance and
utilizing both internal teams and external
stewardship…..
partners leading to…..
3.2.3 Challenge of Program Measurement
3.2.4 Cost Ambiguity
▪
Measuring patient services program
▪
Generally, cost prediction is done at the
effectiveness is often unstructured and lacks aggregate level for multiple programs and in
clear success criteria, manufacturers will
annual buckets, and there is no clear…..
utilize…..
23
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Global Patient Support Program Market Analysis 4. Market Segmentation
Global Patient Support Program Market Segmentation Patient Support Program Market Segmentation Caregiver Access
Healthcare Financing
Virtual Care/ Telehealth
Benefit Coverage (BI/PA/Appeal)
Remote Monitoring
Co-pay assistance
Healthcare at Home
Alternative Coverage / PAPs
Patient Transportation
Reimbursement Support
Health Coaching
25
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4.1 Market Segmentation: By Caregiver Access Patient Support Program Market Share by Caregiver Access Key Insights
(2021)
▪
Remote patient monitoring enables monitoring of patients outside conventional clinical settings thereby increasing access to care and reducing healthcare delivery costs
▪
Home healthcare is a supportive care provided by medical professionals at patient’s home for the purpose of promoting, maintaining or restoring health or maximizing the level of independence while minimizing the effects of disability and illness
Virtual Care/
Remote
Healthcare at
Patient
Health
Telehealth
Monitoring
Home
Transportation
Coaching
26
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4.2 Market Segmentation: By Healthcare Financing Patient Support Program Market Share by Healthcare Financing Key Insights
(2021)
▪
Electronic Prior Authorization (ePA)- it is the electronic transmission of information between the prescriber, and payer to determine whether or not the PA is granted
▪
Reimbursement Support - Services remove barriers to successful payment of claims and provide a resource for patients with coverage-related questions
Benefit Coverage
Co-pay
Alternative
Reimbursement
(BI/PA/Appeal)
Assistance
Coverage / PAPs
Support
27
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Global Patient Support Program Market Analysis 5. Major Market Share
5.1 Major Patient Support Program Market Share Key Insights
▪
From the pharmaceutical company’s perspective, PSPs contribute to better patient outcomes overall, and as the industry shifts more toward outcomes-based payment models, enhancing actual patient outcomes will be a crucial success element
▪
A strong patient support program will influence the approval of treatments and market authorizations and will boost patient enrollment
29
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Global Patient Support Program Market Analysis 6. Competitive Landscape
6.1 Major players revenue (current and forecast) Major Market Revenue of Patient Support Services Key Insights
Companies ($Bn)
SAMPLE
AstraZeneca
Amgen (Assist
Bristol Myers
Eli Lilly (Lilly
(Access 360)
360)
Squibb (Access
Cares)
Support)
Revenue share used for PSP
Other revenue
31
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Global Patient Support Program Market Analysis 7. Pharma companies sponsored PSP Programs
7.1 Connect360 (AstraZeneca)
Respective PSP Overview
Company at a Glance
▪
The AstraZeneca Patient Support Programs help patients Company Name: AstraZeneca
navigate the complexities of reimbursement and provide support during the journey of their treatment
▪
Connect360, AstraZeneca Oncology patient support programs Year of Establishment: 1999
are some of the PSPs going on currently
Headquarter: Cambridge, US
Revenue: $37.4 Bn (2021)
Website: www.astrazeneca.com
33
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7.2 Amgen Assist 360 (Amgen)
Respective PSP Overview
Company at a Glance
▪
In 2019, the Amgen Safety Net Foundation provided nearly Company Name: Amgen
$1.5 billion worth of our medicines to qualified uninsured or underinsured patients in the U.S. at no cost -and Early $7
billion of our medicines since 2008
Year of Establishment: 1980
▪
Amgen Assist 360 provides financial support options for any insurance type and referrals to resources for day-to-day living Headquarter: Cambridge, US
Revenue: $26 Bn (2021)
Website: www.amgen.com
34
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7.3 BMS Access Support (Bristol Myers Squibb) Respective PSP Overview
Company at a Glance
▪
Bristol Myers Squibb is committed to helping appropriate Company Name: Bristol Myers Squibb
patients get access to our medications by providing access and reimbursement support services`
▪
BMS Access Support® is focused on your patients’ access Year of Establishment: 1887
needs benefits Review, prior authorization, and appeals assistance, easy-to-initiate co-pay assistance process and information on financial support and support from Patient Access Specialists, assigned by region, and local Access and Headquarter: New York, US
Reimbursement Managers
Revenue: $46.4 Bn (2021)
Website: www.bms.com
35
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7.4 Lilly Cares (Eli Lilly)
Respective PSP Overview
Company at a Glance
▪
Lilly Cares Foundation, Inc. (Lilly Cares) is a nonprofit Company Name: Eli Lilly
charitable organization that provides prescribed Lilly medications for free for up to 12 months to qualifying U.S.
patients
Year of Establishment: 1876
▪
Over the past 20 years, Lilly Cares has helped more than one million patients with financial need receive medicines donated by Lilly
Headquarter: Indiana, US
Revenue: $28.3 Bn (2021)
Website: www.lilly.com
36
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Global Patient Support Program Market Analysis 8. Healthcare Policy and Regulatory Landscape
8.1 Regulatory framework of global patient support program market
▪ Many countries, regions, and industry groups have local regulations that directly address (and often restrict) these programs. For example, Canada, the UK and Australia have industry codes specifically addressing PSPs and, in some cases, patient safety and data requirements or interactions with healthcare professionals (HCPs) and patients in connection with PSPs
▪ Reimbursement of patient support program is done by various ways like bridging drugs (temporary or limited supply of drug directly to a patient, provider, or institution), financial assistance (Payment on part of the drug cost; Payment may be based on applicant’s; income and family size; Payment may be given to someone with or without coverage in place) and compassionate drugs (temporary or long-term supply of drug to person in unique clinical situation) 38
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Global Patient Support Program Market Analysis 9. Future Development Growth
9.1 Recent developments in patient support program
▪
AI, machine learning and natural language processing tools can identify both clinical and socioeconomic data points to ensure patient support teams are spending time with the right patients, particularly with those who may be closer to non-adherence
▪
Pharma manufacturers often use training materials to create awareness for these programs, a channel growing in popularity is actively participating in the patient journey — more specifically, connectivity with electronic health records (EHRs) systems to augment education. These integrations builds improved awareness for providers, growing program adoption
40
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Global Patient Support Program Market Analysis 10. Conclusion
Strategic Recommendations
Growing Technology
Advancements
With the emerging
technology and the
transformation from…..
Emerging Initiative
Support for the HCPs
Ease in regulations by the
Patient support programs are
government and
collaborations between…..
also assisting HCPs to
deliver…..
3
2
4
Strong Demand
Advancement in healthcare
With the implementation of
delivery
government norms
towards…..
PSPs would enhance the
way healthcare was delivered
1
5
to the patient earlier, with…..
42
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Methodology & Scope
Research methodology
▪
Insights 10’s research methodology delves deeper into the market, covering the macro and micro aspects of the industry. We identify the key growth drivers, opportunities, and restraints that might promote or hinder the future industry growth along with an expansive overview of the competitive landscape to help our clients make informed strategic decisions
▪
We implement a mix of primary and secondary research for our market estimate and forecast. The secondary research forms the initial phase of our study where we conduct extensive data mining, referring to verified data sources such as independent studies, government and regulatory published material, technical journals, trade magazines, and paid data sources
▪
For forecasting, the following parameters are considered:
❑
Market drivers and restraints along with their current and expected impacts
❑
Technological scenario and expected developments
❑
End use industry trends and dynamics
❑
Trends in the consumer behavior
❑
Regulatory scenario and expected developments
❑
Current capacity and expected capacity additions up to 2030
▪
In our report we have assigned weights to the US specific parameters and quantified the market impacts. Which similarly, could be useful in identifying the global scenario
▪
We appoint data triangulation strategies to explore different areas of the market. Our qualitative and quantitative assessments are time-sensitive, reflecting the most recent value and volume of the market across regions
▪
All our estimates and forecasts are verified through exhaustive primary research with the Key Industry Participants (KIPs)
▪
The currency used in the report is the US dollar (USD), with the market size indicated in USD million/billion 44
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Analysis methodology
Our Analysis Methodology involves three critical stages: Market Data Analysis
Interpretation and
Data Collection
& Statistical Model
Presentation
Analysis &
Market Trends
Interpretation
Secondary
Research
Market Sizing &
Insights
Analysis
Primary
Research
Data Triangulation &
Presentation &
Validation
Reporting
45
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Data triangulation and data validation
Top Down Approach
Final
Final Market size break up to
Market
rest of segmentation
Size
Validation from
Arriving at market size
Primary Interview
of each segment
Summarization of revenue
generated from companies
Validation from
to arrive at total market size
Primary Interview
Revenue generated by products &
Final
services offered by companies
Summary
Bottom Up Approach
46
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Key benefits for stakeholders from this report The study provides an in-depth analysis of the Global Patient Support Program market with current trends and future estimations to elucidate the imminent investment pockets Our tools provides stakeholders with a cohesive understanding of the industry outlook, considering the qualitative and quantitative industry variables
Comprehensive analysis of factors that drive and restrict the market growth is provided Comprehensive quantitative analysis of the industry from 2021 to 2030F is provided to enable the stakeholders to capitalize on the prevailing market opportunities
Extensive analysis of the key segments of the industry helps understand the applications and technologies used globally Our rigorous data collection, thorough statistical analysis and specialist assessments ensure that our clientele has a greater understanding of the industry space, supply chain, price fluctuations, competitive landscape, and other vital factors 47
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2021
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