Wow One More®: Secrets to Win Big® from 13 Restaurant Leaders by Arjun Sen - HTML preview
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ELEVEN SECRETS TO WIN BIG® NUGGETS FROM THE CONVERSATION WITH MIKE SPECK
- Lead Your Team to the Peak
- Build a team that believes in the brand and is hungry for direction
- Culture is a result of high-performance environment
- Instead of believing turnover is an industry problem, ask what can we do to give every team member a reason to stay
- When the team understands the goals they are able to achieve them better
- Create an environment where employees can do their best job
- Do not say it is a hard business to be in. Instead create a path to make it less hard
- Fill your team with people who want to do it the most not just those who are best at it
- High pride is defined by “you got it and I got it” attitude
- Mom was right. When I said, "I am mad" she replied, "get happy"
- Brands fail when they chase an image versus the right thing