Table of Contents
INTRODUCTION
1. FIRST IMPRESSIONS: 6
Will the real CEO please step forward!
A. Pleased to meet you - 8
B. Don’t roll your eyes - 8
C. Shaken no stirred! - 9
D. The art of schmoozing - 12
E. Are you master of your domain? - 14
F. Chapter summary - 17
2. LET ME INTRODUCE MYSELF: 20
Introduction guidelines
A. The status quo - 22
B. You know, what’s his name? Tips on remembering names - 24
C. Let the games begin: Proper use of business cards - 26
D. But is it art? The lost art of conversation - 27
E. Is anybody listening - 29
F. Chapter summary - 30
3. INTEROFFICE COMMUNICATION: 33
Someone’s been sitting in my chair
A. Who’s the boss? - 35
B. Getting along with co-workers - 36
C. How to treat your employees - 40
D. The gossip mill…churning and churning - 42
E. Integrity and ethics at work - 43
F. Gender relations in the business arena - 46
G. Chapter summary - 48
4. TECHNOLOGY: 52
The new etiquette
A. Email etiquette - 54
B. Telephone etiquette - 57
C. Cell phones and pagers - 59
D. Chapter summary - 60
5. PROFESSIONAL PRESENCE: 62
Judge not…
A. What you see is what you think you’re getting - 64
B. Groom and doom: Has casual Friday gone too far? - 65
C. Dressing for success: Business dressing basics - 67
D. What’s your style? Maintaining a personal touch - 69
E. Chapter summary - 71
CONCLUSION 72