Business Research Methodology by SRINIVAS R RAO - HTML preview

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When a population from which a sample is to be selected does

not comprise a homogeneous group, stratified sampling technique is

generally employed for obtaining a representative sample. Under stratified

sampling, the population is divided into many sub-populations in such a

manner that they are individually more homogeneous than the rest of the

total population. Then, items are selected from each stratum to form a

sample. As each stratum is more homogeneous than the remaining total

population, the researcher is able to obtain a more precise estimate for each

stratum and by estimating each of the component parts more accurately;

he/she is able to obtain a better estimate of the whole. In sum, stratified

sampling method yields more reliable and detailed information.

(iii) Cluster Sampling:

When the total area of research interest is large, a convenient way

in which a sample can be selected is to divide the area into a number of

smaller non-overlapping areas and then randomly selecting a number of

such smaller areas. In the process, the ultimate sample would consist of all

the units in these small areas or clusters. Thus in cluster sampling, the total

population is sub-divided into numerous relatively smaller subdivisions,

which in themselves constitute clusters of still smaller units. And then,

some of such clusters are randomly chosen for inclusion in the overall

sample.

(iv) Area Sampling:

When clusters are in the form of some geographic subdivisions,

then cluster sampling is termed as area sampling. That is, when the

primary sampling unit represents a cluster of units based on geographic

area, the cluster designs are distinguished as area sampling. The merits

and demerits of cluster sampling are equally applicable to area sampling.

(v)

Multi-Stage Sampling:

A further development of the principle of cluster sampling is

multi-stage sampling. When the researcher desires to investigate the

working efficiency of nationalized banks in India and a sample of few

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banks is required for this purpose, the first stage would be to select large

primary sampling unit like the states in the country. Next, certain districts

may be selected and all banks interviewed in the chosen districts. This

represents a two-stage sampling design, with the ultimate sampling units

being clusters of districts.

On the other hand, if instead of taking census of all banks within

the selected districts, the researcher chooses certain towns and interviews

all banks in it, this would represent three-stage sampling design. Again,

if instead of taking a census of all banks within the selected towns, the

researcher randomly selects sample banks from each selected town, then

it represents a case of using a four-stage sampling plan. Thus, if the

researcher selects randomly at all stages, then it is called as multi-stage

random sampling design.

(vi) Sampling With Probability Proportional To Size:

When the case of cluster sampling units does not have exactly or

approximately the same number of elements, it is better for the researcher

to adopt a random selection process, where the probability of inclusion

of each cluster in the sample tends to be proportional to the size of the

cluster. For this, the number of elements in each cluster has to be listed,

irrespective of the method used for ordering it. Then the researcher should

systematically pick the required number of elements from the cumulative

totals. The actual numbers thus chosen would not however reflect the

individual elements, but would indicate as to which cluster and how many

from them are to be chosen by using simple random sampling or systematic

sampling. The outcome of such sampling is equivalent to that of simple

random sample. The method is also less cumbersome and is also relatively

less expensive.

Thus, a researcher has to pass through various stages of conducting

research once the problem of interest has been selected. Research

methodology familiarizes a researcher with the complex scientific methods

of conducting research, which yield reliable results that are useful to

policy-makers, government, industries etc. in decision-making.

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End of Chapter Questions:[IMPORTANT QUESTIONS FOR EXAM]

1. Define research.

2. What are the objectives of research?

3. State the significance of research.

4. What is the importance of knowing how to do research?

5. Briefly outline research process.

6. Highlight the different research approaches.

7. Discuss the qualities of a researcher.

8. Explain the different types of research.

9. What is a research problem?

10. Outline the features of research design.

11. Discuss the features of a good research design.

12. Describe the different types of research design.

13. Explain the significance of research design.

14. What is a case study?

15. Discuss the criteria for evaluating case study.

16. Define hypothesis.

17. What are the characteristic features of a hypothesis?

18. Distinguish between null and alternative hypothesis.

19. Differentiate type i error and type ii error.

20. How is a hypothesis tested?

21. Define the concept of sampling design.

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22. Describe the steps involved in sampling design.

23. Discuss the criteria for selecting a sampling procedure.

24. Distinguish between probability and non-probability sampling.

25. How is a random sample selected?

26. Explain complex random sampling designs.

***

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CHAPTER—II

Lesson 1: Data Collection & Sources Of Data

1. Primary Data, Secondary Data

2. Investigation

3. Indirect Oral Methods Of Collecting Primary Data

4. Direct Personal Interviews

5. Information Received Through Local Agencies

6. Mailed Questionnaire Method

7. Schedules Sent Through Enumerators

Meaning of primary data, Secondary data,Preliminaries of data

collection,Method of data collection,Methods of collecting primary

data ,Usefulness of primary data ,Merits and demerits of

different methods of primary data collection

Precautions while collecting primary data.

Secondary data collection

Introduction:

It is important for a researcher to know the sources of data which

he requires for different purposes. Data are nothing but the information.

There are two sources of information or data they are - Primary and

Secondary data. The data are name after the source. Primary data refers

to the data collected for the first time, whereas secondary data refers to

the data that have already been collected and used earlier by somebody

or some agency. For example, the statistics collected by the Government

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of India relating to the population is primary data for the Government of

India since it has been collected for the first time. Later when the same

data are used by a researcher for his study of a particular problem, then

the same data become the secondary data for the researcher. Both the

sources of information have their merits and demerits. The selection of

a particular source depends upon the (a) purpose and scope of enquiry,

(b) availability of time, (c) availability of finance, (d) accuracy required,

(e) statistical tools to be used, (f) sources of information (data), and (g)

method of data collection.

(a)

Purpose And Scope Of Enquiry:

The purpose and scope of data collection or survey should be

clearly set out at the very beginning. It requires the clear statement of the

problem indicating the type of information which is needed and the use for

which it is needed. If for example, the researcher is interested in knowing

the nature of price change over a period of time, it would be necessary to

collect data of commodity prices. It must be decided whether it would be

helpful to study wholesale or retail prices and the possible uses to which

such information could be put. The objective of an enquiry may be either

to collect specific information relating to a problem or adequate data to

test a hypothesis. Failure to set out clearly the purpose of enquiry is bound

to lead to confusion and waste of resources.

After the purpose of enquiry has been clearly defined, the next step

is to decide about the scope of the enquiry. Scope of the enquiry means the

coverage with regard to the type of information, the subject-matter and

geographical area. For instance, an enquiry may relate to India as a whole

or a state or an industrial town wherein a particular problem related to a

particular industry can be studied.

(b)

Availability Of Time:

The investigation should be carried out within a reasonable period

of time, failing which the information collected may become outdated,

and would have no meaning at all. For instance, if a producer wants to

know the expected demand for a product newly launched by him and the

result of the enquiry that the demand would be meager takes two years

to reach him, then the whole purpose of enquiry would become useless

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because by that time he would have already incurred a huge loss. Thus, in

this respect the information is quickly required and hence the researcher

has to choose the type of enquiry accordingly.

(c)

Availability Of Resources:

The investigation will greatly depend on the resources available like

number of skilled personnel, the financial position etc. If the number of

skilled personnel who will carry out the enquiry is quite sufficient and the

availability of funds is not a problem, then enquiry can be conducted over

a big area covering a good number of samples, otherwise a small sample

size will do.

(d)

The Degree Of Accuracy Desired:

Deciding the degree of accuracy required is a must for the

investigator, because absolute accuracy in statistical work is seldom

achieved. This is so because (i) statistics are based on estimates, (ii) tools

of measurement are not always perfect and (iii) there may be unintentional

bias on the part of the investigator, enumerator or informant. Therefore, a

desire of 100% accuracy is bound to remain unfulfilled. Degree of accuracy

desired primarily depends upon the object of enquiry. For example, when

we buy gold, even a difference of 1/10th gram in its weight is significant,

whereas the same will not be the case when we buy rice or wheat. However,

the researcher must aim at attaining a higher degree of accuracy, otherwise

the whole purpose of research would become meaningless.

(e)

Statistical Tools To Be Used:

A well defined and identifiable object or a group of objects with

which the measurements or counts in any statistical investigation are

associated is called a statistical unit. For example, in socio-economic survey

the unit may be an individual, a family, a household or a block of locality.

A very important step before the collection of data begins is to define

clearly the statistical units on which the data are to be collected. In number

of situations the units are conventionally fixed like the physical units of

measurement, such as meters, kilometers, quintals, hours, days, weeks etc.,

which are well defined and do not need any elaboration or explanation.

However, in many statistical investigations, particularly relating to socio-

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economic studies, arbitrary units are used which must be clearly defined.

This is a must because in the absence of a clear cut and precise definition of

the statistical units, serious errors in the data collection may be committed

in the sense that we may collect irrelevant data on the items, which should

have, in fact, been excluded and omit data on certain items which should

have been included. This will ultimately lead to fallacious conclusions.

(f)

Sources Of Information (Data):

After deciding about the unit, a researcher has to decide about the

source from which the information can be obtained or collected. For any

statistical inquiry, the investigator may collect the data first hand or he

may use the data from other published sources, such as publications of the

government/semi-government organizations or journals and magazines

etc.

(g)

Method Of Data Collection:

There is no problem if secondary data are used for research.

However, if primary data are to be collected, a decision has to be taken

whether (i) census method or (ii) sampling technique is to be used for

data collection. In census method, we go for total enumeration i.e., all

the units of a universe have to be investigated. But in sampling technique,

we inspect or study only a selected representative and adequate fraction

of the population and after analyzing the results of the sample data we

draw conclusions about the characteristics of the population. Selection

of a particular technique becomes difficult because where population

or census method is more scientific and 100% accuracy can be attained

through this method, choosing this becomes difficult because it is time

taking, it requires more labor and it is very expensive. Therefore, for a

single researcher or for a small institution it proves to be unsuitable. On

the other hand, sample method is less time taking, less laborious and less

expensive but a 100% accuracy cannot be attained through this method

because of sampling and non-sampling errors attached to this method.

Hence, a researcher has to be very cautious and careful while choosing a

particular method.

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Methods of Collecting Primary Data:

Primary data may be obtained by applying any of the following

methods:

1. Direct Personal Interviews.

2. Indirect Oral Interviews.

3. Information from Correspondents.

4. Mailed Questionnaire Methods.

5. Schedule Sent Through Enumerators.

1.

Direct Personal Interviews:

A face to face contact is made with the informants (persons from

whom the information is to be obtained) under this method of collecting

data. The interviewer asks them questions pertaining to the survey and

collects the desired information. Thus, if a person wants to collect data

about the working conditions of the workers of the Tata Iron and Steel

Company, Jamshedpur, he would go to the factory, contact the workers

and obtain the desired information. The information collected in this

manner is first hand and also original in character. There are many merits

and demerits of this method, which are discussed as under:

Merits:

1. Most often respondents are happy to pass on the information required

from them when contacted personally and thus response is encouraging.

2. The information collected through this method is normally more

accurate because interviewer can clear doubts of the informants

about certain questions and thus obtain correct information. In case

the interviewer apprehends that the informant is not giving accurate

information, he may cross-examine him and thereby try to obtain the

information.

3. This method also provides the scope for getting supplementary

information from the informant, because while interviewing it is

possible to ask some supplementary questions which may be of greater

use later.

4. There might be some questions which the interviewer would find

difficult to ask directly, but with some tactfulness, he can mingle such

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questions with others and get the desired information. He can twist

the questions keeping in mind the informant’s reaction. Precisely, a

delicate situation can usually he handled more effectively by a personal

interview than by other survey techniques.

5. The interviewer can adjust the language according to the status and

educational level of the person interviewed, and thereby can avoid

inconvenience and misinterpretation on the part of the informant.

Demerits:

1. This method can prove to be expensive if the number of informants is

large and the area is widely spread.

2. There is a greater chance of personal bias and prejudice under this

method as compared to other methods.

3. The interviewers have to be thoroughly trained and experienced;

otherwise they may not be able to obtain the desired information.

Untrained or poorly trained interviewers may spoil the entire work.

4. This method is more time taking as compared to others. This is because

interviews can be held only at the convenience of the informants.

Thus, if information is to be obtained from the working members

of households, interviews will have to be held in the evening or on

week end. Even during evening only an hour or two can be used for

interviews and hence, the work may have to be continued for a long

time, or a large number of people may have to be employed which may

involve huge expenses.

Conclusion:

Though there are some demerits in this method of data collection

still we cannot say that it is not useful. The matter of fact is that this

method is suitable for intensive rather than extensive field surveys. Hence,

it should be used only in those cases where intensive study of a limited

field is desired.

In the present time of extreme advancement in the communication

system, the investigator instead of going personally and conducting a face

to face interview may also obtain information over telephone. A good

number of surveys are being conducted every day by newspapers and

television channels by sending the reply either by e-mail or SMS. This

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method has become very popular nowadays as it is less expensive and the

response is extremely quick. But this method suffers from some serious

defects, such as (a) those who own a phone or a television only can be

approached by this method, (b) only few questions can be asked over

phone or through television, (c) the respondents may give a vague and

reckless answers because answers on phone or through SMS would have

to be very short.

2.

Indirect Oral Interviews:

Under this method of data collection, the investigator contacts third

parties generally called ‘witnesses’ who are capable of supplying necessary

information. This method is generally adopted when the information

to be obtained is of a complex nature and informants are not inclined

to respond if approached directly. For example, when the researcher is

trying to obtain data on drug addiction or the habit of taking liquor, there

is high probability that the addicted person will not provide the desired

data and hence will disturb the whole research process. In this situation

taking the help of such persons or agencies or the neighbours who know

them well becomes necessary. Since these people know the person well,

they can provide the desired data. Enquiry Committees and Commissions

appointed by the Government generally adopt this method to get people’s

views and all possible details of the facts related to the enquiry.

Though this method is very popular, its correctness depends upon a

number of factors such as

1. The person or persons or agency whose help is solicited must be of

proven integrity; otherwise any bias or prejudice on their part will not

bring out the correct information and the whole process of research

will become useless.

2. The ability of the interviewers to draw information from witnesses by

means of appropriate questions and cross-examination.

3. It might happen that because of bribery, nepotism or certain other

reasons those who are collecting the information give it such a twist

that correct conclusions are not arrived at.

Therefore, for the success of this method it is necessary that the

evidence of one person alone is not relied upon. Views from other persons

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and related agencies should also be ascertained to find the real position

.Utmost care must be exercised in the selection of these persons because it

is on their views that the final conclusions are reached.

3.

Information from Correspondents:

The investigator appoints local agents or correspondents in different

places to collect information under this method. These correspondents

collect and transmit the information to the central office where data are

processed. This method is generally adopted by news paper agencies.

Correspondents who are posted at different places supply information

relating to such events as accidents, riots, strikes, etc., to the head office.

The correspondents are generally paid staff or sometimes they may be

honorary correspondents also. This method is also adopted generally by

the government departments in such cases where regular information

is to be collected from a wide area. For example, in the construction of

a wholesale price index numbers regular information is obtained from

correspondents appointed in different areas. The biggest advantage of this

method is that, it is cheap and appropriate for extensive investigation. But

a word of caution is that it may not always ensure accurate results because

of the personal prejudice and bias of the correspondents. As stated earlier,

this method is suitable and adopted in those cases where the information

is to be obtained at regular intervals from a wide area.

4.

Mailed Questionnaire Method:

Under this method, a list of questions pertaining to the survey

which is known as ‘Questionnaire’ is prepared and sent to the various

informants by post. Sometimes the researcher himself too contacts the

respondents and gets the responses related to various questions in the

questionnaire. The questionnaire contains questions and provides space

for answers. A request is made to the informants through a covering letter

to fill up the questionnaire and send it back within a specified time. The

questionnaire studies can be classified on the basis of:

i. The degree to which the questionnaire is formalized or structured.

ii. The disguise or lack of disguise of the questionnaire and

iii. The communication method used.

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When no formal questionnaire is used, interviewers adapt their

questioning to each interview as it progresses. They might even try to elicit

responses by indirect methods, such as showing pictures on which the

respondent comments. When a researcher follows a prescribed sequence

of questions, it is referred to as structured study. On the other hand, when