My Dear Mr Willie,
I am Mr Ravi Patel of Hyderabad, India. Jai Hind! I am working in call centre for international software company and every time I am getting call from west I am being told I am the son of a bitch because I am not understanding regional accents of callers. I am not the son of a bitch, I am the son of Mr Raj Patel and his wife, Mrs Soni Patel and I am speaking the English perfectly as I have attended the Hyderabad Superior College. Why are these callers from the west not using the politeness and what can I do about it?
Ravi Patel, Bsc
Dear Ravi,
It pains me to say it but you must learn to speak to your callers in a language they understand. Thus you must explain to them that you are there to help, that they should explain their problem slowly and simply and that they must allow you time to find a resolution to their difficulties. You should then tell them to bugger off and fix their own computers.
Willie
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