Contents
Preface
Acknowledgements
Introduction
Chapter 1: What's The Big Deal Anyway?
Chapter 2: Why Aren’t You Listening To Me?
Chapter 3: Look Into My Eyes
Chapter 4: So What Do I Say Now?
Chapter 5: Building Verbal Rapport
Chapter 6: Specificity
Chapter 7: Dealing With Difficult People
Chapter 8: Once Upon A Time
Chapter 9: Can I Ask You A Question?
Chapter 10: Creative Conversation
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