For champagne, sommelier/wine waiter holds champagne flute by the stem (never Touch the glass) with his left hand while pouring the champagne with the right hand. Sommelier/wine waiter withdraws from guests with a courtesy bow and a smile, and wishes them a pleasant day/evening before retiring by saying: “Mr/s (name of guest), have a pleasant (time of the day)”.
WINE BY THE GLASSSommelier/wine waiter ensures that wine ordered by the glass is poured at the table after presentation of the label, and tasting of the wine as per above standard.
Sommelier/wine waiter approaches the table within one minute of empty glasses, makes his intention known, and enquires whether guests would like another glass of same or different wine by saying: “Please, Mr/s (name of guest) would you care for another glass of the same wine or would you prefer a different wine? May I recommend (name of wine and grape variety) which will be excellent with the Next course (fish, meat….)?”
SERVING A SECOND BOTTLE OF WINESommelier/wine waiter proceeds with a smile and pleasant eye contact as follows:
Places new glass for tasting, next to the hosts existing glass
Approaches the host from the right and presents the second bottle of wine as per standard, by saying: “Please Mr/s (guest name), your bottle of (name of wine and vintage if any)”.
Opens wine as per Opening of Wine Standard upon hosts approval.
Sommelier allows the host to taste new bottle.
Pours gently one fifth of wine in a fresh glass with a smile and pleasant eye contact by saying: “Mr or Mrs (name of guest), for your approval, please”.
Waits for hosts approval by saying: “Mr or Mrs … (name of guest), is the wine to your satisfaction?”
Sommelier serves the second bottle of wine, with a smile and pleasant eye contact.
On approval from the host, refills all glasses with a smile and pleasant eye contact, women first as per „Tasting & Pouring of Wine standard.
Pours wine last in hosts glass (not in tasting glass).
Places the bottle back in the bucket
Refills the bucket with ice and water as required and wipes the outside surfaces of the Bucket.
Refreshes and/or refolds the wine cloth and places it back on the wine bucket.
§ Removes the empty bottle from the bucket
§ Removes the tasting glass on a tray
§ For red wine: places the wine basket on the table.