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A Practical Guide to Best Practice for Business-to-Business (B2B) Customer Satisfaction Surveys

Downloads: 223         Pages: 68

Published: 1 year ago

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Book Description Report this book

This book was written to help those people and businesses that have to undertake customer satisfaction surveys, get the most out of the process. The authors have witnessed both what can go wrong and what can lead to “The most important single thing this company has done in the last 7 years”.

ABOUT THE AUTHOR

John Coldwell & Howard Plomann

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