PodOne™ is launching the next global phase in contact center services, bringing together employers and agents through its decentralized network while optimizing staff time, reducing labor costs and elevating a new standard in training.<\/p>\n
PodOne<\/a> comes from the creators of Fenero, a well-known provider of contact center software with over 2,200+ call and contact centers using the platform in over 20 countries.<\/p>\n \u201cCall centers have earned a mixed reputation through hit-or-miss customer service and poor quality standards,\u201d says Marlon Williams, Founder and CEO of PodOne and Fenero<\/a>.<\/p>\n \u201cWith PodOne, we are on a mission to change this narrative by changing the way the industry works, with the first decentralized network of contact center professionals, with requisite substantive training and by introducing incentives for top-graded customer service representatives.\u201d<\/p>\n The industry must gear up for the ever-increasing global e-commerce model and provide more reliable and effective Customer Service.<\/p>\n \u201cWith global online sales on a steady upward projection, it is now more critical than ever to have high, consistent standards of customer service through contact centers. Brands need to assure their customers that they can rely on the sales and after-sales call center service,\u201d says CEO Marlon Williams,<\/p>\n The South Florida based company also officially filed for a U.S. patent to cover their method for using blockchain-based technology to handle employer-to-agent work requests, pooling excess time in a marketplace, and elastic staffing of human resources.<\/p>\n