The Brilliant Basics to Exceptional Service

www.restaurant-data.com -AFineDiningServiceGuide

 

SERVING TEA & COFFEE FOR LUNCH & DINNER

Outlet Managers ensure that:
Cups, saucers (small size) and tea/coffee spoons accompany the order.Service of tea and coffee is the same as for breakfast, detailed in section 1 above.A platter of petites fours/friandises/chocolate truffles/…, with a minimum of three varieties, accompanies each order.

SERVING AFTERNOON TEA

 

Restaurant Manager/Headwaiter ensures that afternoon tea set-up is completed and the team is ready for service at least 15 minutes prior to serving time.

 

Checks that table is set up with –

o Dessert knives and fork (cake fork)
o Tea cup and tea saucer with tea spoons (medium size)
o Dessert plate and dessert napkins
o Sugar bowls with three different types of sugar including low sugar option o Jug of freshly squeezed lemon juice (on request)
o Jug of honey (on request).
o Checks the mise en place of buffet or trolley (as applicable)
o Pancake garnishes
o Cake and viennoiserie display
o Tea display

Headwaiter/hostess greets and welcomes guests within 30 seconds of arriving at the entrance with a smile and eye contact by saying: “Good Afternoon, Welcome to (name of outlet), Mr/s (name of guest)”, and helps guests to seat comfortably within 1 minute of arrival

Headwaiter approaches guests table with a smile and eye contact, and greets guests on being presented by hostess, by saying: “Good (time of the day), Mr/s (name of guest), I am (name of staff), your (headwaiter or waiter)”, and presents the afternoon tea menu from the right hand side of the guest by saying: “Mr/s (name of guest), May I present our Afternoon Tea Menu please?”

Headwaiter explains the content of the menu in a knowledgeable way by saying: “Mr/s (name of guest), we have a variety of tea and coffee, namely (list of tea/coffee selection) as well as a selection of pancakes and pastries, namely (list of pancakes and pastries)”.

Team Member takes guests order as per standard FB101R: Presenting the menu & taking food order.

 

Team Member verifies all items ordered per guests specifications and ensures that: o Pancake is served with correct accompaniments.