The Brilliant Basics to Exceptional Restaurant Service by Ehab Rashwan - HTML preview
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12. Bidding Farewell
Team-member maintains attentive posture, observes the guests in a discrete manner and identifies those leaving the restaurant.
Approaches table, pulls out the chairs softly (children first, then women) and allows the guests to move easily out of the table by saying: “Please, Mr/s (name of guest)”.
Helps children first to move out of the high chair if in use.
Helps guests to collect their belongings from the table (as appropriate), while smiling and keeping eye contact, by saying: “Please, Mr/s (name of guest)”.
Thanks the guests for their visit and bids farewell with a smile and a courtesy bow.
Extends to guests an invitation to return while maintaining eye contact by saying: “Thank you very much, Mr/s… (name of guest), Have a pleasant … (time of the day), we look forward to seeing you again”.
Makes a few steps with the guests, showing the way out from the restaurant with an opened hand and extended arm gesture and retires with a smile.