The Brilliant Basics to Exceptional Service

Headwaiter/waiter repeats orders and collects menus from the right hand side, women first by saying: “May I repeat your order, please Mr/s… (name of guest)? Mrs (name of guest), you have ordered (chosen menu), and Mr… (name of guest) you have ordered (chosen menu)”.

Headwaiter/ waiter ensures that guests names, numbered orders, table number, number of persons, waiters name, date and time of order appear clearly on the order sheet.

Headwaiter/waiter retires from guests with a courtesy bow and a smile, thanking guests for their choice and wishes them a pleasant day/evening by saying: “Thank you Mr/s (name of guest), have a pleasant (time of the day).”