Introduction 3
SECTION 1Human resource management at organisational level 5 SECTION 2Grading, salaries and benefits 9
2.1 Grading and salaries 9
2.2 Benefits 18
SECTION 3Terms and conditions of employment 24
3.1 Employment contract 24
3.2 Staff handbook 28
SECTION 4Recruiting staff 33
SECTION 5Briefing and induction 52
5.1 Briefing 52
5.2 Induction 55
SECTION 6Managing performance 57
SECTION 7Staff development 65
7.1 Issues to consider at organisational level 66
7.2 Issue for managers to consider 67
Glossary 80