Welcome to the United States A Guide for International Travelers by U.S. Department of Homeland Security, Customs and - HTML preview

Customer Service

If you have concerns or need help understanding CBP regulations and procedures, ask to speak with the passenger service representative on duty when you arrive at the airport, or:

• Write to:

Customer INFO Center

U.S. Customs and Border Protection

1300 Pennsylvania Ave. NW Room 3.4A

Washington, DC 20229

• Call:

1-877-CBP-5511 (1-877-227-5511).

Or 703-526-4200

If you believe you are the victim of serious or criminal misconduct by a CBP officer, contact the Joint Intake Center:

• Call 1-877-2INTAKE (1-877-246-8253).

• E-mail Joint.Intake@dhs.gov.

• Fax 202-344-3390.

• Write to:

U.S. Customs and Border Protection

P.O. Box 14475

1200 Pennsylvania Ave., NW

Washington, DC 20044