USCIS realizes that in some offices it takes a long time to process applications. We are currently working to reduce processing times. If you have a question about processing, please visit www.uscis.gov or call Customer Service at 1-800-375-5283 (TTY: 1-800-767-1833).
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If you have a complaint about the way that a USCIS employee treated you, you should speak with that employee’s direct supervisor if possible. If your complaint is not handled to your satisfaction, or if you could not speak with the supervisor, you may write a letter to the director of your USCIS District Office. Filing a complaint will not affect your eligibility for naturalization.
A Guide to Naturalization
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Where Do I Go for Help?
There are many resources
Adult Education Classes. In
Immigration Attorneys. If
available to naturalization
many communities, there are
you have questions about your
applicants. Some of these are:
adult education classes to help
eligibility for naturalization,
you learn English. Some classes you may want to talk to an
Customer Service. If you need can teach you English and U.S. immigration attorney. Attorneys more information about the
civics and history at the same
are usually listed in the phone
naturalization process and you
time. To find these classes, you
book under “Lawyers” or
live in the continental United
can call your local community
“Attorneys.” In many cases, the
States, you may call Customer
college or public school district phone book also has a directory
Service at no charge (1-800-
office. Look in the blue pages
of attorneys by the type of law
375-5283) for help. Not all
of your phone book under
they practice. You may be able
services may be available to
“Schools - Public.” Some CbOs to find attorneys who assist
callers from all areas.
and public libraries also offer
immigrants by looking in the
English classes.
directory under “Immigration
Community-Based
and Naturalization.”
Organizations (CBOs). In
most communities, there