Graeme Knowles / Author
Managing Quality in The 21st Century
This study guide is designed to give a coherent view of the underlying principles quality management, and how these relate to practical application. The tools and techniques which support the...
Six Sigma
Six Sigma is one of the most important developments in the field of business improvement. It is also one of the most over-hyped and misunderstood initiatives, leading to confusion and controversy...
Quality Management
Quality Management thinking has influenced a revolution in the way organizations are managed over the past few decades. Ideas such as customer focus, ethical management, continuous improvement, Six...
Profit From Six Sigma
Six Sigma has become perhaps the defining management initiative of the past 10 years, and many books and papers describe the basic approach and the associated tools. This book picks up where they...