Innovative Service Design Workbook
by Song-Kyoo Kim, Kah-Hin Chai, Kay-Chuan Tan, AndThis workbook provides a means of systematically defining, formulating, solving, and evaluating service design problems and enables designers to adapt the various TRIZ (Theory of Inventive Problem Solving) applications to their service operations. The main aim of the workbook is to provide a systematic problem solving process. It contains a detailed step-by-step process highlighting the various...
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