Not a member?     Existing members login below:

Business Textbooks Ebooks

Berliner Balanced Scorecard: Customer Perspective

Berliner Balanced Scorecard: Customer Perspective

Downloads: 244

Published: 3 years ago

Rating: Rated: 3 times Rate It

  • 1 star
  • 2 stars
  • 3 stars
  • 4 stars
  • 5 stars


Book Description Report this book

This textbook is a summary of “Berliner Balanced Scorecard: The Customer Perspective”. The ‘Berliner Balanced Scorecard’ approach demonstrates that the perspectives of the Balanced Scorecard are linkable and that each of them can be calculated. At the same time, the approach faces the challenge to quantify human resource capital.


Prof. Dr. Wilhelm Schmeisser, Lydia Clausen, Mar

You may also like...