MTD, the management training specialists, has been working with a wide variety of clients. Since 2001 we have delivered training in over 23 different countries to over 2,000 different organisations and have helped over 50,000 managers.
Being able to influence and persuade others to get them to do what you want them to do is a key skill not only in business but in life as a whole!
We only achieve real results through others and that takes effective communication skills.
In this textbook you’ll will learn the key skills and the techniques so you can win people around to your ideas, influence others on certain decis...
Not many people like to deal with conflict, do you?
Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated...
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Comments for "Advanced Communication Skills"
Influencing and Persuasion skills
By: MTD Training
Being able to influence and persuade others to get them to do what you want them to do is a key skill not only in business but in life as a whole!
We only achieve real results through others and that takes effective communication skills.
In this textbook you’ll will learn the key skills and the techniques so you can win people around to your ideas, influence others on certain decis...
Dealing with Conflict and Complaints
By: MTD Training
Not many people like to deal with conflict, do you?
Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated...