The Brilliant Basics to Exceptional Restaurant Service by Ehab Rashwan - HTML preview

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5. Serving Bread and Butter

Prior to approaching guests table for bread and butter service, waiter ensures that bread basket is clean (as applicable), contains a minimum of 4 breads, some related to the restaurants concept (as applicable), and bread is fresh and warm.

Waiter checks whether butter is chilled and neatly placed in a butter dish (depending on the concept, it could be dips or oil).

 

Waiter ensures that within 5 minutes of guests seating, the latter are presented with the variety of fresh bread and butter.

 

Waiter places butter dish on the table, between the side plate and centre of the table, by saying: “Please Mr/s (name of guests), our (name of butter)”.

Waiter presents the selection of bread from the left-hand side of the guests, ladies first, with a smile and pleasant eye contact, recommending, as applicable, any house specialty by saying: “Mr/s (name of guest), may I present you our selection of homemade breads? We have (name of bread selection).

Waiter acknowledges guests choices and serves bread accordingly by saying: “Certainly, Mr/s… (Name of guest)” and proceeds to serve Bread from the left-hand side of the guests, women first, on the side plate, using a service spoon and fork.

4 Waiter retires from guests with a courtesy bow and a smile, by saying: “Thank you Mr/s (name of guest), have a pleasant (time of the day)”.

During meal period, particular attention is paid to ensure timely offering of bread again, as appropriate, without guests prompting by saying: “Mr/s (name of guest), would you care for some more bread please?”
Waiter enquires about guests satisfaction with a smile and eye contact by saying: “How did you enjoy our homemade bread, Mr/s (name of guest)?”