The Brilliant Basics to Exceptional Restaurant Service by Ehab Rashwan - HTML preview

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3. Inviting Guests to Buffet and Explaining Buffet Specialties

A. BREAKFAST BUFFET:

 

Breakfast buffet is always available from 06h30 to 10h30.

 

Chef ensures that:

 

00004.jpgA la minute cooking is always featured.

 

00004.jpgA minimum of five fruit juices is always available.

 

00004.jpgThe buffet displays at least 14 high quality freshly baked bakery items.

 

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Every buffet features healthy selections (low calorie, low fat), vegetarian selections, and are labeled accordingly; dishes containing pork and alcohol are clearly labeled.

00004.jpgAppropriate dishware and cutlery (including child-friendly service ware and serving utensils for each dish is clean, convenient, and readily available.

Headwaiter/waiter/hostess invites guests to help themselves at the buffet, with a smile and eye contact, by saying: “Mr/s (name of guest), May I invite you to our buffet? Our Chefs will be delighted to assist you with your choice”.

Headwaiter/waiter escorts guests and explains the different buffet sections available while smiling and maintaining eye contact: “Please Mr/s (name of guest), on this side, we have a selection of (name of juices), and on this side we have a selection of (name of Danish/pastry…),… Please help yourself”.

In case of any children at the buffet, waiter assists them first.

Headwaiter/waiter has good knowledge of the food ingredients and preparation mode, Highlighting house specialty or seasonal fruits, as appropriate, by saying: “May I suggest (name of specialty dish/ seasonal fruits), Mr/s (name of guest)?”

When waiter or other restaurant staff is nearby and not otherwise occupied, he offers to Carr guests plates from buffet to table with a smile and pleasant eye contact, by saying: “Please allow me to bring your plate to your table, Mr/s…(name of guest)”. Priority is given to children, as appropriate. (Offer only, do not remove the plate from the guests).