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Innovative Service Design Workbook

Innovative Service Design Workbook

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Author: Song-Kyoo Kim, Kah-Hin Chai, Kay-Chuan Tan, And

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This workbook provides a means of systematically defining, formulating, solving, and evaluating service design problems and enables designers to adapt the various TRIZ (Theory of Inventive Problem Solving) applications to their service operations. The main aim of the workbook is to provide a systematic problem solving process. It contains a detailed step-by-step process, highlighting the various TRIZ tools that may be used to define, solve, and evaluate various service design problems.

ABOUT THE AUTHOR

Song-Kyoo Kim, Kah-Hin Chai, Kay-Chuan Tan, And

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