How To Turn Challenging Situations Around
Part 1: Identify the PLP (Steps 1-4)
Can you remember how to do that? Give it a try - practice makes perfect!
Yep - you've got it:
then look for the REPEATING PATTERN
The trick is to frame the problem within the context of the entire situation.
To avoid being restricted to inside-the-box solutions. We want to expand the solution
area as much as we can to encourage as much creative freedom as possible.
The way to do this is by framing the problem within the context of ultimate goal and
the actions that are driven by it.
Step 1: OUTCOMES
This first step in Probsolv Light is to
List all the OUTCOMES you would like from
your situation, but are not getting
Although this is only the first step in the process, you could well notice an immediate
improvement in your perspective after taking it.
The reason is that challenging situations often force us to adopt a tactical focus. A
tactical focus is about overcoming hurdles, which is really about solving problems in
It's easy to lose focus on the big picture when we are forced into a tactical mindset!
So, an attractive side-effect of this step is that it gives you a broader perspective
on the challenging situation you're trying to turn around.
Step 2: ISSUES
The next step is to
Find the primary ISSUE preventing EACH outcome
You are looking for problems that prevent you from getting what you want from the
Be careful not to list actions that you're taking (that's in the next step - do it first if it's
easier for you).
You might have an aversion to doing this for each outcome. Focusing on problems is
It is if you're trying to resolve issues in isolation.
It's not in the slightest if you're merely using the issues to point you to the real
Remind yourself that you're in diagnosis mode, not solution mode. Play Sherlock
Holmes, collecting clues!
Step 3: ACTIONS
The third step is to
Find the ACTION that each issue
you've just surfaced forces you to take
Does this make sense to you?