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Business Textbooks
Customer Relationship Management
Business Textbooks, by Roger Baran, Christopher, Michael ZerresCustomer Relationship Management (CRM) is growing in importance due to the challenging business environment faced by organisations throughout the world today. In this textbook a review of the theoretical conditions for Customer Relationship Management is given.
Dealing with Chronic Mondayitis
Business Textbooks, by Russell HR ConsultingThis book is a useful guide for those who are new to HR or managing teams. Tackling Chronic Mondayitis takes the reader through the various forms of absence, measurement of absence and sets out the management processes in simple, straightforward steps. Written in an easy-to-read style by an HR practitioner of considerable experience, the reader will understand what has to be done to reduce...
Dealing with Conflict and Complaints
Business Textbooks, by MTD TrainingNot many people like to deal with conflict, do you?
Perhaps it’s the difference of opinion or if someone is getting aggressive towards you, but it’s not a pleasant experience.
In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the...
Delegation and Empowerment
Business Textbooks, by Eric GarnerIn this book, we’ll show you why the old industrial ways of managing no longer work. We’ll explain the different ways you can delegate duties and responsibilities to others and why, when done effectively, delegation can be the best thing you ever do for your staff. We’ll show you the nature of power in the modern organization and why your people have more power than ever before. This eBook...
Demystifying Case Interviews
Business Textbooks, by Quartz Strategy ConsultantsMany candidates are nervous about case interviews. Because the specific case cannot be prepared in advance -you don't know what the case will be-. This book will demystify case interviews and give you guidelines and advice on how to prepare for them. Good luck with your interview.
Developing an Internet Marketing Strategy
Business Textbooks, by The Internet Marketing AcademyWith the introduction of the Internet, there came many changes to the way a company might carry out a particular marketing strategy. The Internet is a dynamic system, with both companies and consumers having to adapt to the rapid pace at which it moves. For companies, this means that competition has become global. Target demographics are no longer geographically limited, expanding across...
Disability discrimination in the workplace
Business Textbooks, by Kate Russell, BA, barrister, MAThe Disability Discrimination Act 1995, later replaced by The Equality Act 2010, introduced a range of rights and protections for disabled employees. In addition to the original rights, some of which have been further strengthened, there is now legal protection for those who are able bodied themselves, but are associated with a disabled person; and employers must now defer the collection of...
Dynamic Costing
Business Textbooks, by Troels TroelsenDynamic Costing is one of the great eBooks available to download from our website. There are more than 500 Textbooks, Business Books & Travel Guides in our book collection.
Econometrics
Business Textbooks, by Thomas AndrenThis textbook offers a simple survey over the most basic concepts that are studied within introductory courses in econometrics. The theory is clarified with numerous examples. Subjects as basic probability and statistics, statistical inference with the simple and multiple regression model, dummy variables and auto correlation are explained.
Effective Communication Skills
Business Textbooks, by MTD TrainingThis textbook introduces the reader to what being an outstanding communicator is all about. Understanding what effective communications actually are, how information is processed by your brain, how to get your point across in a concise and effective manner, how to build effortless rapport and much more besides.
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