Musing on the book burning times.

Musing on the book burning times.

The title of this post belies the truth since the Qur’an burning of 2010 makes the ‘book burning times’ more current than we’d like it to be.

As a bibliophile, I cannot imagine burning a book. The Concise Oxford Dictionary is up to its 12th edition, and I still have my 8th edition sitting on a shelf somewhere because I don’t know what to do with it. I can’t throw it away, I’m not sure what recycling will do to it, and I can’t imagine what use a dictionary that is 4 editions behind the current one will

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How does customer support/service figure into how you see a service/product?

How does customer support/service figure into how you see a service/product?

I was reading a post over at The Digital Reader today which came down heavily on Barnes and Noble’s support response to a few of the writer’s issues with their products and services.

I personally have never dealt much with Barnes and Noble’s remote customer support. My experience with Barnes and Noble has been limited to the retail stores and the agents therein. As usual, the merit of each agent’s response to my requests has always been evaluated on the basis of the individual encounters and not on the overall experience of a Barnes and Noble retail store.

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Big news in the eBook industry

Big news in the eBook industry

You may have noticed that there is a lot going on in the eBook industry lately.

For one, back in April, the U.S. Department of Justice filed a suit against Apple and five of the top U.S. publishing houses for what they term “colluding to set eBook prices and sales models”. This was in response to an agreement formed between Apple and those 5 publishers to set eBook prices as per what is known as “the agency model”. This enabled the publishers to set their prices at the level they wanted to set, and dictate to the eBook

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